MuExp Guides
New account & forgotten password
Create an account or reset your password with an email code
Where
- PC launcher — on the login screen press Create a free account; Forgot password? is there too.
- Android app — on the first screen, under the yellow login button: New account and Forgot password?.
- Website muexp.com — Register and Forgot password.
All of them create the same game account with the same rules. Inside the game window itself there is only Log In.
New account
- Enter an account name, the password twice and your email.
- Press Send code.
- Open your mailbox (check Spam too). The code looks like KMT-4829.
- Type the code and press Create. The account exists only after this step.
- You return to the login with your name filled in — log in.
Forgotten password
- Press Forgot password?, enter the account name and the email of that account, press Send code.
- Enter the code and the new password twice, then Change password.
About the code
- It works for 15 minutes and is cancelled after 5 wrong tries.
- Capital or small letters, the dash and spaces do not matter.
- A new code can be asked for after 1 minute.
- Closed the form? Press I already have a code to go straight to the code field.
Rules
- One email = one account. Use a real mailbox you can open — temporary email addresses are not accepted.
- Only a few new accounts can be made from one device and from one internet connection per day. If the launcher says this computer has reached the limit, it lists the accounts made here — press Restore and a code goes to that account's email.
- How many accounts may be in the game at the same time: see the guide Accounts on one device.
Problems
- No email — wait a minute, look in Spam / Promotions, check the address for typos.
- "Did you mean ...?" — tap the suggestion to fix a typo, or confirm that your address is right.
- The email came back — that address cannot receive mail. Use another email.
- Code expired or cancelled — ask for a new one.
Never give your code or password to anybody, not even to someone who says he is from the team.