Delete account
Here you can delete your MuExp account for good. It is one account for the PC game, the phone, the launcher and this website.
How it works
- Enter your account name and password.
- We send a code to the email of the account. You type it in to confirm.
- The account then waits 7 days. During these 7 days you can still change your mind.
- After 7 days the account is deleted automatically. This is permanent and cannot be undone.
How to stop it within the 7 days
- Log into the game with this account - the deletion is cancelled at once.
- Or press “Cancel the deletion” on this page (account and password).
What is deleted
- All characters with their items, levels, skills, quests and places in the rankings.
- The vault, the Jewel Bank, the mailbox and the coins on the account (WCoinC, WCoinP, Goblin Points).
- Your email, password, devices, IP addresses, login history, chat profile and messages, support tickets.
What is kept
- Payment records (donations and purchases) - the law requires us to keep them. They are not used for anything else.
- The account name itself, blocked and empty - so nobody can register it again and pretend to be you.
- Records of trades with other players and of admin actions, because other players' history needs them.
Before you start
- If one of your characters is in a guild, leave the guild first (a Guild Master hands the guild over or leaves it).
- Open market listings, bids and offers end by themselves - the deletion waits for them.
After the 7 days nothing can be brought back: not the account, not the characters, not the items.