Connection lost & auto-reconnect

Automatic reconnect

If the connection drops while you are in the game (an internet hiccup, a server restart), the game connects again by itself: it logs in with the same account, picks the same hero and turns MU Helper back on if it was running.

A small box shows Reconnect..., "Automatic login within 5 minutes" and the time left.
The first try comes after about 5 seconds, then a new try every 10 seconds. The game does not freeze while it waits.

When it gives up

After 5 minutes without success the normal "connection lost" box appears. On the phone it also says why:

You left the game and the connection was closed — the app was in the background.
Internet connection lost — the phone has no internet.
Connection to the server was lost — any other reason.

On the phone Close takes you back to the server list — just log in again. On PC Close closes the game; start it again from the launcher.

When it does not try

You left on purpose (game menu, change hero or server).
You switched to offline mode.
The login is refused (for example the password was changed) — it stops at once.

Phone in the background

While your hero is in the game, a quiet notification "In the game - you stay connected while you are away" keeps the connection alive when you switch to another app for a photo, a message or a call. Leave it there. Very long absences can still end the connection.

During a phone call the screen goes dark when the phone is at your ear — that is the call app, not the game. Use the speaker or headphones if you want to watch the game.

Bad internet

Switch between Wi-Fi and mobile data if one of them is weak.
Stop big downloads and video streams on the same network.
Battery savers that block background data can cut the game — allow MuExp to run in the background.
If everybody drops at the same moment, the server is probably restarting — wait a few minutes.