Mailbox

Rewards from events, bosses, the market, the website, packs and the Battle Pass do not drop on the ground — each one arrives as a letter in your mailbox. Letters wait for you even while you are offline.

Where

• A small breathing envelope with the number of letters appears — PC: bottom right, above the main bar; phone: above MENU, next to the chat. No letters = no envelope.
• Press it to open the mailbox.

How to claim

1. Pick a letter in the list on the left (the arrows < > turn the pages).
2. On the right you see what it carries: items in their real inventory size, coins, Zen. Point at an item (phone: tap it) for its info.
3. Press Take. Everything in the letter goes into your inventory.

Several items of one reward come together in one envelope; Take collects them one after another.

In your language

Market letters and most event letters are shown in your game language. The round A after the text translates any other letter.

Good to know

• Inventory full? Nothing is lost — the letter stays in the mailbox. Make room and press Take again.
• Big Zen rewards arrive as a Zen Bag: right-click it (phone: Use) to take as much as your Zen limit allows; the rest stays in the bag.
• Close trade and mixing windows before you take a letter.
• Letters that carry something do not expire while you keep playing. Info-only letters show a "Deletes in" timer. An account that stays away for a very long time can lose its unclaimed rewards.
• No window? Type /mail to list your letters and /mailget to take the first one.