Delete your account

Where to find it

• In the app: the “Delete account” link at the bottom of the sign-in screen, or the “Delete account” button next to “Sign out” when you are signed in. It works right inside the app.
• On the website: muexp.com/delete-account, or the “Delete account” link at the bottom of every page.

How it works

• Enter your account name and password.
• We send a code to the email of the account. You type it in to confirm.
• The account then waits 7 days. During these 7 days you can still change your mind.
• After 7 days the account is deleted automatically. This is permanent and cannot be undone.

How to stop it within the 7 days

• Log into the game with this account - the deletion is cancelled at once.
• Or press “Cancel the deletion” on this page (account and password).

What is deleted

• All characters with their items, levels, skills, quests and places in the rankings.
• The vault, the Jewel Bank, the mailbox and the coins on the account (WCoinC, WCoinP, Goblin Points).
• Your email, password, devices, IP addresses, login history, chat profile and messages, support tickets.

What is kept

• Payment records (donations and purchases) - the law requires us to keep them. They are not used for anything else.
• The account name itself, blocked and empty - so nobody can register it again and pretend to be you.
• Records of trades with other players and of admin actions, because other players' history needs them.

Before you start

• If one of your characters is in a guild, leave the guild first (a Guild Master hands the guild over or leaves it).
• Open market listings, bids and offers end by themselves - the deletion waits for them.